When you play at an online casino, you look forward to one thing above all: as much fun as possible and the chance to possibly go home with a big win. In 99% of cases, this is the case, and as long as you play at the best online casinos, you rarely experience a problem.
However, in the unlikely event that an online casino blocks your account, you should not panic. We are here for you and explain in this article how you can best resolve the situation.
Your Account is Blocked – First Keep Calm
Even though it can be quite a shock at first if your account is blocked, you should therefore not panic right away. It is much more important that you do not immediately contact the casino to vent your anger on the staff. Unfortunately, this does not make things better.
With a clear head, the chances are immediately much higher that your problem will be solved quickly.
The Most Common Reasons for Blocked Accounts
In an online casino test for new online casinos, we rarely talk about the reasons for possible account suspensions. Therefore, we have listed them for you here first:
Perhaps have tried to log in with false informationYou have requested a withdrawal, but your account is not yet verifiedYou have violated the terms and conditions of the casinoA duplicate account was discovered with your informationThe information you submitted was falsifiedYou are underage
As you can see, there are many reasons why your account may be blocked. Of course, there are also other reasons that are not included in the list above.
How to Unlock Your Account
To unlock your account and start playing your favorite online slots again as soon as possible, you should contact the casino staff after a short “cooling off” period for your mind. In most cases, they will be able to tell you the reason for the block. Stay calm and follow the instructions of the customer service. Usually, this should solve the problem.
If the support can no longer help or if it is a permanent block, then you can use the casino’s complaint service. If it is one of our partner casinos here at Casinoble, then you can also reach out to us and inform us about the issue, where we act as a mediator. Finally, another instance can be the licensor.
Lukas is the head author at Casinoble and responsible for all content strategies and what casinos we review.
Lukas has a background of playing poker in the early years of the poker boom in Europe. He became an expert within the online gambling and has been working as an author for several websites.